Empire State Medi-Cab - A Premier Ambulette Service

Have questions? Call us now (631) 777 7333

Saturday September 23rd, 2017 6:48am EST

Services

Question: Will my insurance company pay for my Ambulette transport?
Answer: In some cases insurance companies will pay for all or some of your transport. However, Empire State Medi-Cab cannot attempt to bill the insurance company directly unless they have approved your transport prior to your appointment.  If the insurance company does not approve the trip, you can pay out of pocket.  We will gladly mail you a paid invoice or another form of proof of transport to aid you in getting reimbursed, if applicable. The best thing to do in these cases is to call your insurance company and have them call us so we can work out the details.

Question: Can an Aid or family member ride with a customer in the Ambulette?
Answer: Absolutely. We encourage, but don't require our customers to travel with a trusted aid or family member for safety and comfort.

Question: Can a customer be transported with oxygen?
Answer: Yes. However, the driver cannot administer the oxygen and the oxygen tank has to already be secured to the wheelchair.

Question: My house or apartment has stairs/steps inside/ and or outside.  Can you still transport me?
Answer: No problem. As long as we know the weight of the customer and how many stairs or steps we will be faced with before we arrive, we can handle stairs and steps. These types of trips may require an addittional attendant for safety and additional costs may be charged.

Question: What types of wheelchairs can I use in your Ambulettes?
Answer: We can take any type of wheelchair as long as it fits on our hydraulic lifts and the driver deems it safe for travel. If you have a "special" wheelchair, please let our service team know when booking your transport and we will advise further.

Question: Does your company provide equipment such as wheelchairs or any other safety equipment to your customers?
Answer: Each Ambulette is accompanied with a wheelchair that is equipped with elevated leg rests. Our Ambulettes also have the most updated tie down system and seat belt restraint systems to secure each passenger. Please note:  Wheelchairs cannot be left with the customer during their appointment and must be returned to the driver once we reach your destination.

Question: Are there any passengers we cannot transport?
Answer: Unfortunately, we can only transport non-emergency customers that are ambulatory or are in wheelchairs. Customers in need of medical assistance while being transported or who require stretcher service cannot be transported by our service. In those cases, an Ambulance is the proper form of transportation in which we cannot provide.