Services

Empire State Medi-Cab, Inc. has entrusted Milennium Bytes, a medical transportation software specialist, to handle and design all aspects of our client database, scheduling, dispatch, and billing systems. This technology allows us to service our customers at the highest levels possible.

Client Database:: Once a customer is in our database, an individual account is established. This account is then used to set up all future trips with absolute accuracy. In addition, we update the account with emergency contacts, special instructions (ie: pick up at side door, recent knee surgery, etc.), preferred payment method, Medicaid number (if applicable), and other specific details that our drivers need to know about each customer when we arrive for your transport. After all, the more information we have about a transport, the more prepared we can be. This translates into the best possible customer experience.
Scheduling:: When we receive a request for a transport, an Empire State Medi-Cab, Inc. representative will enter the details of the transport directly into our scheduling system. Depending on distance, time of day, and other variables, we will determine the proper time to arrive at your location. At the same time, we will also determine an approximate time for the return trip. On the day of the transport, once we arrive at your appointment location, the driver will get a more exact time for the return trip and report this information directly to the Dispatcher. The Dispatcher then enters the new, more accurate return time into the system. This procedure allows us to have the shortest possible wait times for our customers when they are finished with their appointments.
Dispatch:: Using a computerized dispatch system allows us to track all of our transports up to the exact minute throughout the day as well as knowing exactly where each driver is at all times. The technology uses a color coded system to track which stage each transport is at. This allows us to know precisely which Ambulette will be available for our next pickup or return trip based on time and location. Every minute we can save with intelligent planning, equates to shorter wait times for all of our customers.
Billing:: After the client is entered into the database, the trip is scheduled, and the transport is completed, the system automatically invoices the trip. Whether the trip be a private pay and an invoice needs to be mailed or a Medicaid submission, our customers need not worry. We have all the information you will need for your records and can mail you copies at your request. We can also send your insurance company a copy of your invoice in order to receive reimbursement if applicable.